HOW IT WORKS
You
will get a message that says the phone number of your last incoming call. The
message will also tell you the date and time of the call, as well as give you
the option to call the number by dialing 1. (A charge of $0.50 will appear on
your bill if you complete the call by dialing 1.)
To activate:
-
Dial *69 (1169 from a rotary
phone)
TROUBLESHOOTING
Problem: I keep getting a
message that says, "The number of your last incoming call cannot be reached
using this method."
Solution: If the number of your last incoming call was private, in other
words the caller has All Call Blocking, Call Return will not work. The same
message will be played if the call is coming from a location that does not
provide the number information.
Problem: I cannot use *69, it does not work.
Solution: Some phone lines have a block called Call Return deny, which is
a customer requested block to prevent the customer’s line from dialing *69. If
you do not want Call Return deny, call Customer Service and we will remove the
block for you.
FAQ's
Question: Do I get charged if I
don’t complete the call?
Answers: If you don’t have Unlimited Call Return, you get charged for the *69
call. If you complete the call, you get charged for the call-completion as well
as any local or long distance charges that apply in completing a call. If you
use *69 more than 5 times in a month, you should get the Unlimited feature by
calling Customer Service.
