Before you call for service, you should know whether the problem is with your telephone, your other equipment, or our line. By all means avoid unnecessary repair visit charges, simply by determining where the problem is before you call Tri-Tel repair service. Remember, some of our optional maintenance plans cover the cost of a repair visit. If you're having trouble, feel free to call us; we'll help you figure it out.

Problem in your wiring

Before you call for service, test your phones to make sure the problem is with the line and not your phone. If you discover that the problem is inside your home or office, you can try making your own repairs or ask an electrician, contractor, or knowledgeable friend to help you. Be aware that if you rent a home or office, your landlord may be responsible for inside wire repairs. Perhaps the easiest solution is to subscribe to an optional wire maintenance insurance plan. Plan subscribers simply call Tri-Tel to report the problem; we then make the repairs at no additional cost.

How to test your phone

Test your phone before you call for service. If you have more than one telephone, unplug the one that may be broken and plug another phone in the same jack. If the trouble stops on the second telephone, the problem is most likely with your equipment. In that case, follow the instructions on your telephone warranty or contact the supplier for service. If the problem still exists when you test a different phone on the affected line, contact your Tri-Tel customer service representative.

How to report trouble

You may report trouble directly to our Tri-Tel customer service rep at (212) 962-5547. Our Tri-Tel customer service reps are trained to assist you with efficient, knowledgeable troubleshooting. We may need to dispatch our technicians, we will keep you informed.